Tinglingprints – Refund Policy
Introduction
At Tinglingprints, we aim to provide you with premium, high-quality fashion that meets your expectations. Currently, we do not accept refunds. If you are not fully satisfied with your purchase, we can initiate an exchange. The policy outlines the conditions and process for requesting an exchange.
Eligibility for Refunds
- Exchanges are applicable only for items purchased directly from our website (www.tinglingprints.com).
- To be eligible for an exchange, the item must be unused, unwashed, and in its original packaging with all tags intact.
- Exchange requests must be made within 24 hours of the shipping date.
Non-Refundable Items
- Items marked as “final sale” or purchased with discounts are not eligible for exchanges.
- Gift cards and personalized items cannot be refunded.
Refund Process
- To initiate an exchange, please contact us at help.tinglingprints@gmail.com with your order number, images, and reason for the exchange.
- Upon approval, you will receive instructions on how to exchange the item.
- The cost of exchange shipping will be deducted from your refund amount.
Processing Time
- The exchange will be processed within 2-3 business days after the exchanged item is received and inspected.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 24 hours of receipt. We will evaluate the issue and provide a suitable solution, including a replacement.
Contact Us
If you have questions about our exchange policy, please reach out to us at help.tinglingprints@gmail.com. We are here to assist you!
Thank you for shopping with Tinglingprints — Your satisfaction is our priority!
